It’s no surprise that social media has become the new medium for customer service. It’s quick, easy, and pretty much everyone has a profile. However, there is a certain strategy when it comes to customer service in social media.
By the end of 2012, 80% of companies plan on using social media for customer service, and with good reason. It’s been found that customers who interact with companies via social media spend 20-40% more money.
Check out the infographic below presented by Click Software to learn more about how customer service has migrated to social media.
