Social Media 101

Tag: customer service

  • Customer Service in Social Media

    It’s no surprise that social media has become the new medium for customer service. It’s quick, easy, and pretty much everyone has a profile. However, there is a certain strategy when it comes to customer service in social media. By the end of 2012, 80% of companies plan on using social media for customer service,…

  • The State Of Customer Service [Infographic]

    Even in today’s economy customers still expect the best and can make or break your reputation depending on their customer experience. The following infographic takes a look at just what you can expect from a disgruntled customer as opposed to a happy one.