Nothing can make you angrier than planning on spending your Monday night watching some football when suddenly your cable/satellite connection goes out. Make no mistake, you likely aren’t the only one this has happened to and soon customer service departments are being bombarded with phone calls from angry fans. In an effort to combat such a frenzy, many providers are making a move to customer service support via social media sites like Facebook & Twitter. By doing so, they are able to reach a large number of people at once and answer the questions you would normally have to wait on hold for.
To learn more about this and other ways football season is impacting cable and satellite providers, check out this infographic from ClickSoftware.
